Frequently Asked Questions (FAQ)
Welcome! Below are answers to the most common questions about my ceramics, orders, shipping, and care. If you don't find what you're looking for, feel free to contact me.
General Questions
Q: Are all your ceramics handmade?
A: Yes! Every item is handmade by myself using traditional techniques. Slight variations in color, shape, and texture are part of their charm.
Ordering & Payment
Q: How do I place an order?
A: Simply browse the collection, add your favorite items to the cart, and proceed to checkout. Payments are processed securely through my website.
Q: What payment methods do you accept?
A: I accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
A: No, all sales are final. Once an order is placed, it cannot be changed or canceled. Please review your order carefully before completing checkout.
Shipping & Delivery
Q: Where do you ship to?
A: I currently ship within the U.S. and internationally to selected countries. Shipping rates and times vary by location.
Q: How long will it take to receive my order?
A: Orders typically ship within 3–5 business days. Delivery times vary based on destination and shipping method. Custom items may take longer.
Q: Is the ceramics company responsible for items lost or stolen during shipping?
A: Once an order has been shipped and handed over to the carrier, responsibility for the package transfers to the shipping provider. I am not liable for items that are lost, delayed, or stolen in transit.
Q: Do you offer local pickup?
A: Yes! Local pickup is available in Los Angeles. You’ll receive an email with pickup details once your order is ready.
Returns & Exchanges
Q: What if my item arrives damaged?
A: If your piece arrives damaged, please contact me within 48 hours with photos of the packaging and item. I’ll be happy to send a replacement or issue a refund.
Product Care
Q: Are your ceramics microwave and dishwasher safe?
A: Most items are microwave and dishwasher safe, but I always recommend hand washing to extend their life.
Q: Will the glaze or finish change over time?
A: Some natural aging may occur, which adds to the piece’s character. Avoid sudden temperature changes to prevent cracking.
Custom Orders & Wholesale
Q: Do you do commissions?
A: Soon! I'm currently working on a commissions form that I'll be implementing into my website for customized orders.
Q: Do you offer wholesale or bulk orders?
A: Absolutely! For wholesale inquiries, please email me at snailonabrick@gmail.com.
Still Have Questions?
📧 Email us at: snailonabrick@gmail.com
📍 Follow us on Instagram: @snailonabrick
🛍 Visit our store: snailonabrick.com
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